This Privacy Policy governs personal information collected through www.healthviewx.com, related websites, mobile access, and product usage. The information we collect is used to improve the content of our web pages and the quality of our service and is not shared with or sold to other organizations for commercial purposes. HealthViewX operates in the B2B health IT sector, collecting information primarily to serve business customers.
Collection of Data
HealthViewX gathers personal information including names, emails, and addresses through:
Additional data collected includes:
How Does HealthViewX Use Your Personal Information?
We use collected data to improve your experience with our service, to improve HealthViewX's customer support functionality and our products, and to provide you with HealthViewX's product information or updates. Legal bases for processing include:
Specific uses encompass:
Where We Store Your Information?
Information may be stored on our servers or those of our third party service providers. We recommend that users maintain password confidentiality.
How We Will Use the Information About You?
By registering or providing information via various channels, users consent to HealthViewX's collection and storage of the personal information provided. We will never share your personal information with any third party outside of HealthViewX and it is solely for our internal use. Registration data enables:
HealthViewX is GDPR compliant.
Cookies and Log Files
Cookies
Cookies are small files stored on a user's computer that are designed to hold a sufficient amount of data specific to that particular client and website. HealthViewX uses cookies for:
Login cookies link to email addresses. Users can instruct browsers to reject cookies, though this may limit website access. Most public website areas remain accessible. For more information, please read our Cookie Policy.
Log Files
We use server log file information to analyze trends in website usage, in order to administer and maintain the website, to anonymously track a user's path through our website, and to gather broad demographic statistics. Collected data includes IP addresses, requested files and pages, referring websites, and browser information. HealthViewX does not link any of this information, including IP addresses, to personally identifiable information.
Changes
HealthViewX reserves the right to update and change our privacy policy without notice. We encourage you to periodically review this page for the latest information on our privacy practices.
Ambient Agentic AI (A3) Policy
1. Overview
The A3 is a browser extension developed by HealthViewX (a Payoda product), built exclusively for use within the HealthViewX platform by authorised healthcare providers and clinical staff. It captures telehealth consultation audio and converts conversations into transcripts, enabling providers to focus on patients rather than note-taking.
2. What We Collect
Audio from Your Consultation. When providers initiate recording within HealthViewX, the extension captures:
Audio capture begins only when you press Start within the HealthViewX interface. Nothing is recorded before that, and the extension is designed to capture audio only during an active provider-initiated transcription session.
Session Information. The extension records basic session details such as a unique session ID and your HealthViewX provider identifier. This helps link the transcript to the right consultation within the platform.
3. Your Consent
Browser permission prompts authorize technical audio access required for transcription. Providers remain responsible for obtaining any patient notifications or consents required under applicable law and organisational policy before starting a recording session. Audio capture begins only after both permissions are granted; no audio is captured unless you actively allow it through these prompts.
4. How We Use Your Data
Audio is used exclusively for producing clinical transcripts. HealthViewX does not use your data for advertising, analytics, or any commercial purpose.
The extension does not store audio data within browser local storage, cookies, or local device files. Everything is processed on HealthViewX's controlled servers.
5. Who Can See Your Data
Access to live audio and transcripts is limited to:
HealthViewX does not sell or rent consultation data to third parties.
6. How We Protect Your Data
HealthViewX processes protected health information (PHI) in accordance with applicable healthcare privacy and security regulations, including HIPAA where applicable. All third-party service providers handling PHI operate under appropriate Business Associate Agreements (BAAs) or equivalent data processing agreements.
7. Your Controls as a Provider
The extension has no automatic or background recording capability. It will never start recording on its own.
8. Who This Extension Is For
The extension is developed by HealthViewX exclusively for authorised healthcare providers and clinical staff using the HealthViewX platform. The extension functions only within the HealthViewX ecosystem. Requirements include valid HealthViewX provider credentials, provider responsibility for patient notification per organizational policy and applicable law, and use only for authorized clinical telehealth consultations through HealthViewX.
9. Policy Updates
HealthViewX will update version numbers and effective dates for significant policy changes and notify users through standard communication channels. Continued use of the extension after an update means you accept the revised policy.
Questions?
For inquiries, contact us at sa@healthviewx.com.