Monthly Archives: March 2019

How Can An Effective Electronic Referral Management System Improve Care Coordination?

In a traditional referral management set up, there is a huge communication gap between primary care providers and specialists while giving care to their patients. It leads to,

Clinical operational inefficiency
Poor care coordination
Broken referral loops

The relationships between PCPs and specialty care providers must evolve and improve to enhance care coordination. In order to do that healthcare organizations must adopt the advanced medical technologies. However, in the recent decades, the healthcare industry has been slow in adopting new technologies.

General Care Coordination mistakes made by medical practices

Did you know? According to the News & World report, medical errors are the third leading cause of death in the U.S. 10% of U.S deaths are due to preventable medical mistakes!

The following care coordination mistakes by medical practices affect patient experience and optimal care the most,

Documentation – During the referral process, referring physicians tend to miss out valuable patient information. Many times vital symptoms and findings from initial tests are often not sent with the referral order, leading to health complications that could have otherwise been avoided.
Leadership disconnects – The leadership team should know which doctors are referring patients to specialists. Well connected team structure enables educational conversation between leadership and care providers regarding over utilization, referrals to high cost specialists, or the importance of sending all necessary documentation with every referral.
Lack of coordination among caregivers – Did you know? Lack of coordination among caregivers are endemic and contribute to an estimated 44,000 to 98,000 deaths from medical errors each year.
Follow-ups – Many primary care practices do not follow-up after they’ve referred a patient to a specialist. They vest the responsibility of scheduling a specialist visit with the patient. According to the Archives of Internal Medicine, this process does not happen in 50-60% of referrals that are made, putting patients at risk.
Delays – The patient faces extended delays between the time the referral is sent and the time at which the actual appointment is made. As mentioned previously, delays and frustrations with the scheduling process can cause patients to avoid making an appointment, or they may ultimately cancel an existing appointment if the wait is too long.
High-cost referrals – Primary care practices that refer patients to high-cost providers are harming their own practice and their patients. Exorbitant price tags affect reimbursement for PCPs and scare patients away from the idea of seeing a specialist, despite their medical conditions.

How can an effective Electronic Referral Management System improve care coordination?

Value-based care is taking the center stage in the healthcare industry. It is high time that primary care providers and specialists find ways to eliminate communication deficiencies and create a bridge for communication. It will ensure a more well-rounded and positive patient experience.

This is when an electronic referral management system comes to play. An electronic referral management platform improves care coordination workflows in the following ways,

Introduces a collaborative design that connects primary care providers with specialists on a single and uniform network.
Electronically-connected specialists form network of care collaboration, where both parties are responsible for the timely care of their mutual patients.
Referral management technology allows primary care providers to ensure quality and optimize their practices’ reimbursements by exceeding patients’ expectations
Secure electronic notifications provide quick and reliable information between PCP and specialist.
PCPs now have an enhanced ability to track referrals.
Electronic Referral Management has decreased wait times for face-to-face specialty clinic visits.
With Electronic Referral Management system, each step in the workflow prompts easy follow-ups and automatically closes the loop on all referrals

Technology has made amazing achievements in the healthcare industry. From treatments to artificial organs, recent changes in innovations have performed incredible feats. Care coordination, however, has just arrived at its technological infancy.

Soon, primary care providers and specialists across multiple practices within a region will be integrated under one care coordination system that will seamlessly

connect providers
enhance the patient experience by closing communication gaps
fill in the entire picture of a patient’s journey across the continuum of care

Are you interested in learning more about how automated care coordination work-flows can improve referral management? Schedule a demo with us!

Reference

https://khn.org/news/coordination-of-care/

Three Best Practices For Large Hospitals To Improve Patient Experience Through Optimal Referral Management

It is crucial for large hospitals to build a high performing referral network as they serve a huge community by providing them services in primary care and a variety of specializations. Large organizations spend months or even years building a referral management solution for their network which appears to have the right components on paper, but the patient referral volume continues to decline.

Usually, the problem with such Large Hospitals is that they overlook small but impact operational issues that are necessary to retain patients within their network. Making just a few changes to the existing referral strategy can have a huge impact on

Retaining more number of patients within the network
The quality of care given to their patients

Here are the 3 best practice solutions that can create a high impact in improving the existing referral management process in Large Hospitals.

1. Putting the patient first to build loyalty

The primary step to retain patients within the network is to accommodate their preferences. It is important for the health system to consider patient’s preferences before initiating a referral. Most patients prefer to choose the receiving provider based on a number of convenience factors like insurance, language, availability and distance. When a patient is paired with the receiving provider who best matches his/her preferences, it is more likely for the patient to visit the provider. Also, when the patient’s experience with the referral is good, it is more likely for the patient to stay within the network.

HealthViewX Patient Referral Management Software takes care of updating your provider database with details of specialists newly added to the network. The “Intelligent Provider Match” feature allows physicians to filter and search providers based on patient’s convenience factors like operating hours, location, language, insurance, distance etc.

2. Supporting EMR/EHR Interoperability to improve care coordination

A patient may need to see a specialist in a different facility within the same hospital. In most cases, the EMRs will be different. EMR Interoperability will allow facilities to share the patient’s records in real time without compromising patient security or privacy. Providers, patients and insurers all benefit from increased access to the patient’s medical information.

Also, interoperability is an essential part of the Government’s Meaningful Use Stage 2 requirements. Meaningful Use Stage 2 will affect Medicare payouts for health care providers in stages, eventually leading to reduced payouts to all providers that take Medicare and do not follow the guidelines.

Seamless functioning between EMRs like Epic, Cerner, Athena Health, Greenway Health, Allscripts, Nextgen, etc is important. HealthViewX Patient Referral Management Software acts as a bridge and enables seamless communication of data between the referring and receiving ends.

3. Tracking referral data to know where to make changes in the referral network

Tracking referral data is often the most underestimated and impactful component of a high-performing network. By having real-time visibility of the complete referral ecosystem, health systems can gain actionable insights on how to take meaningful decisions on referral process, provider relationships, etc. Large Hospitals should be able to track referrals in various status, referral loop closures, percentage of referrals flowing in and out of network, referrals sent to different specialities, insurance provider, etc.

HealthViewX Patient Referral Management has a customizable referral-centric dashboard that helps in tracking the number of referrals and gives complete information about the referrals processed, missed, scheduled etc. It can also be customized for different locations based on the priority of the large hospital.

HealthViewX Patient Referral Management solution smooths the referral process and solves most operational challenges for Large Health Systems. Do you want to know more about HealthViewX HIPAA-compliant Patient Referral Management solution? Schedule a demo with us.

HealthViewX Blogs rated in Top 100 Healthcare Blogs

How Can Large Enterprise Hospitals Tackle Operational Problems Effectively?

Did you know? There are about 8000+ large enterprise hospitals in U.S. How is a hospital classified as a large enterprise hospital?

Hospitals which have typically 500 or more beds are categorized as Large Enterprise Hospitals. They are capable of serving the whole population in the community by offering them wide range of services related to primary care and specialties. Some larger hospitals offer a combination of acute and long-term care services while also providing research opportunities in some cases and accommodating a variety of specializations.

Operational challenges faced by Large Enterprise Hospitals

Considering the huge number of patients in such hospitals, the patient referral volume is also high. In order to improve patient satisfaction and retain patients within their network, a large enterprise hospital must have a seamless referral process. Below are the most common operational challenges that affect the patient referral workflow in large enterprise hospitals.

Handling multiple EMR/EHRs – Large Enterprise Hospitals and Health Systems that are formed as part of mergers and/or acquisitions tend to handle multiple EMRs. They spend millions of dollars having to migrate from one EMR/EHR to another. It is also possible that if one EHR faces a down time, the entire patient referral workflow is affected. Data security in communication between multiple platforms is crucial to protect patient interests. In a merger or acquisition, patient experience must never be compromised despite the backend operational challenges that may occur. Seamless functioning between EMRs like Cerner, Athena Health, Greenway Health, Allscripts, Nextgen, etc is important.
Training their staff – Staff in each division in the hospital might be comfortable with using a different EMR system. The user interface and familiarity affects speed of operations. The health system has to train and migrate all staff to a single EMR which costs millions of dollars and time to get the staff up-to-speed.
Patient no-show rates – When patients miss/forget or do not show up for appointments, it results in revenue loss for the hospital. Patients miss appointments due to various reasons like no reminders, waiting time, better specialist within the locality, reputation of the receiving provider, etc.
Referral leakage – Did you know? Referral leakage for large health system can average anywhere from 55-65%! Patient leakage or referral leakage occurs more in an out-of-network referral than in an in-network referral. Enterprise hospitals use different systems to track out-of-network and in-network referrals. There could be many factors like reputation of provider, lack of knowledge or insight and patient’s choice that lead to patient leakage.
Patient dissatisfaction – Large enterprise hospitals should keep in track of the number of patients moving out of their network. An alarming 25 to 50% of referring physicians do not know whether their patients see the specialist! Patients become dissatisfied with the treatment when specialists or PCPs do not follow-up with them regularly.
Referral Analytics – As a large number of referrals flow in and out of the network, it is difficult to track the exact number. It is also tedious to track the number of referrals in various status, referral loop closures, percentage of referrals flowing in and out of network, referrals sent to different specialities, insurance provider, etc.

HealthViewX Patient Referral Management Features for Large Enterprise Hospitals

In order to solve the operational challenges faced by large enterprise hospital, the process has to be improvised. This can be done with web-based referral management which will optimize patient satisfaction and care.

HealthViewX has completely analyzed the workflow of large enterprise hospitals. We have implemented the following features for many of our enterprise hospital clients thus improving their operational efficiency

Multi-channel referral consolidation – The HealthViewX solution can capture fax, phone, email, online form referrals or any other referrals in a single interface. It makes it easy to monitor and manage all channels of referrals in a single queue.
Insurance pre-authorization process – HealthViewX automates the insurance pre-authorization process. The provider need not coordinate with the insurance company for prior authorization. The HealthViewX solution will do it for them. This reduces the manual effort of the referral coordinators.
Patient coordination framework – After finding the receiving provider, the referral coordinator refers the patient. When the receiving provider receives the referral, the provider will get notified of the referral. Even the patient will be notified of the referral. The receiving provider can schedule appointments based on the patient’s comfort. This will cut down patient no-show rates.
Timeline View to track referrals – With the help of a referral status, the referring provider can get to know what stage the referral is. A timeline view shows a history of stages through which the referral has progressed. The chances of a referring provider missing out on referral updates are very less.
Referral closure and feedback – The referring provider can close the referral when it gets completed. The receiving provider and the patient can give a feedback on the referral process to the referring provider. Thus the referring provider can make it easy for the other the next time.
Referral Analytics – Helps in tracking the number of referrals and gives complete information about the referrals processed, missed, scheduled etc with the help of a Referral Data-centric Dashboard. It can also be customized for different locations based on the priority of the enterprise hospital.

HealthViewX Patient Referral Management solution smooths the referral process and solves most operational challenges for Large Enterprise Hospitals. Do you want to know more about HealthViewX HIPAA-compliant Patient Referral Management solution? Schedule a demo with us.

Reference

https://www.beckershospitalreview.com/lists/50-largest-hospitals-in-america.html

https://www.mass.gov/files/documents/2016/08/uy/2011-hcctd-full.pdf

https://www.beckershospitalreview.com/lists/52-great-health-systems-to-know-2018.html

How Can Large Enterprise Hospitals Achieve Seamless EMR Interoperability And Operational Efficiency?

What are Large Enterprise Hospitals?

Hospitals which have typically 500 or more beds are categorized as Large Enterprise Hospitals. They are capable of serving the broader needs of the community. Some larger hospitals offer a combination of acute and long-term care services while also providing research opportunities in some cases and accommodating a variety of specializations.

What is EMR Interoperability?

Large Enterprise Hospitals which are mergers or acquisitions tend to handle multiple EMRs. In such cases, facilities within the hospital will have to share patient information with each other. EMR Interoperability is the ability to effectively communicate health information electronically between different EMRs. There are essentially 2 fundamental components, ability to,

Securely transport the data
Interpret and use that data

Why is EMR Interoperability important for Large Enterprise Hospitals?

Providers’ benefit – Providers within the large enterprise hospital will have easy access to patient records because of EMR interoperability. While referring patients, the referring provider can avoid hassles faced in sharing patient information. It will make the referral workflow a lot easier.
Patient Benefits – EMR interoperability allows patients’ medical records to follow them throughout the healthcare system. Patients benefit from
- Increased access to their medical records
- Faster communication
- Better quality of care

Speedy transfer of information has a real impact on the patient’s health, as many conditions require immediate intervention to save the patient’s life or minimize long-term effects on their health.

Cost Benefits – There is debate about how much EMR adoption and EHR interoperability will reduce the cost of healthcare. Some studies point to a reduction of upto $100billion/year. The primary cost savings result from reducing
- Malpractice lawsuits
- Hospital stays
- Patient visits
- Redundant or inapplicable testing
- Unnecessary procedures

In the past, healthcare providers viewed patient data as their property, unable or unwilling to share data with other providers outside their organizations. Today these barriers are coming down with benefits of all parties involved.

Major challenges faced in achieving EMR interoperability

The following are the challenges faced by healthcare stakeholders that prevent them from achieving true interoperability for optimal care delivery and improved patient health outcomes.

1. Lack of a strategic approach to identify patients – There is no way to consistently identify a patient across multiple EMR systems. Patients give their name, date of birth, and other identifying data. As different EMR systems store this information in different ways, the data is prone to errors. There is a push towards having a unique patient identifier. This code could be used to categorically identify the same individual no matter in what EMR system the data is. Unfortunately, there is a long way to go before getting this functionality in place.
2. No standardized way to measure and analyze the impact of EMR interoperability – It is difficult to quantify the cost, error rate and other issues caused due to the lack of interoperability. When there is no room for measurement, then there is no way of improving the process. Once providers can measure issues across the end-to-end healthcare supply chain, they can analyze problem areas, make improvements, and monitor how those changes are improving the quality of care and patient outcomes.
3. Vendors Blocking Information or Charging Fees for Interoperability – Some EHR and healthcare system vendors are holding patient data for ransom. They charge fees for transmitting data outside the system, increasing operational costs and making providers less likely to send data to others in the healthcare supply chain. The government is acting to encourage interoperability, but not all vendors have taken this on board.

HealthViewX Patient Referral Management Features for Large Enterprise Hospitals

Multi-channel referral consolidation – The HealthViewX solution can capture fax, phone, email, online form referrals or any other referrals in a single interface. It makes it easy to monitor and manage all channels of referrals in a single queue.
Intelligent Provider Match – The HealthViewX “Smart Search” feature makes it easy for the referring provider in finding the right provider. It has smart filters and search options that help in narrowing down the specialist based on the requirements. This saves a lot of time for the referring provider.
Insurance pre-authorization process – HealthViewX automates the insurance pre-authorization process. The provider need not coordinate with the insurance company for prior authorization. The HealthViewX solution will do it for them. This reduces the manual effort of the referral coordinators.
Patient coordination framework – After finding the receiving provider, the referral coordinator refers the patient. When the receiving provider receives the referral, the provider will get notified of the referral. Even the patient will be notified of the referral. The receiving provider can schedule appointments based on the patient’s comfort. This will cut down patient no-show rates.
Timeline View to track referrals – With the help of a referral status, the referring provider can get to know what stage the referral is. A timeline view shows a history of stages through which the referral has progressed. The chances of a referring provider missing out on referral updates are very less.
Referral closure and feedback – The referring provider can close the referral when it gets completed. The receiving provider and the patient can give a feedback on the referral process to the referring provider. Thus the referring provider can make it easy for the other the next time.
Referral Analytics – Helps in tracking the number of referrals and gives complete information about the referrals processed, missed, scheduled etc with the help of a Referral Data-centric Dashboard.

Are you a large enterprise hospital looking to solve EMR interoperability challenges? HealthViewX Patient Referral Management Software and seamlessly integrate with your existing EMR. Schedule a demo with us to know how we solve EMR interoperability issues!

FAQs – Chronic Care Management

Care providers across the United States of America are monetizing Medicare chronic care management billing reimbursement codes to increase revenue from their practice. Read on to find answers to all the most commonly asked questions about patient eligibility, the scope of services, CPT codes and payment reimbursement for Medicare CCM.

Patient Eligibility

FAQ: Are all Medicare patients eligible for CCM reimbursement?

Answer: According to the Centers for Medicare & Medicaid Services (CMS), CCM is for “patients with two or more chronic conditions. A chronic condition is expected to last at least 12 months or the patient’s entire lifetime. The condition should be diagnosed to place the patient at significant risk of death, or functional decline.

FAQ: How can a care provider decide which condition meets CMS’ definition for CCM eligibility?

Answer: CMS has not specified or listed the eligible chronic conditions that meet this definition. CMS does have a databank regarding chronic conditions (http://www.ccwdata.org) that care providers can use. However, this list is very narrow. In general practice, CMS requires a clear communication within the care plan that the chronic conditions being treated post a significant risk of death or functional decline.

FAQ: Are there only certain diagnoses for which the CCM code can be reported?

Answer: There is not a defined list of diagnosis codes that meet the requirements of. What is required is that the chronic conditions place the patient at significant risk of death, acute exacerbation/decompensation, or functional decline and that management requires a care plan. The AAN recognizes patients with two or more of the following conditions may be appropriate for the use of chronic care management services*:

Neurocognitive disorders including Alzheimer’s disease, Dementia, and Parkinson’s disease
Stroke with late effects that place the patient at risk for falls, fractures, and aspiration pneumonia
Poorly controlled diabetes mellitus

FAQ: What about patients who are Medicare beneficiaries but also eligible for Medicaid?

Answer: CMS CPT codes can be used while billing for CCM treatment given to Medicare beneficiaries who are also eligible for Medicaid.

FAQ: How to kick-start the process of bringing a patient under CCM care?

Answer: An initial appointment must be fixed for a comprehensive evaluation of the patient. This is known as a “Welcome to Medicare” visit and includes an initial preventive physical examination. A patient must have received an introduction to Medicare CCM billing in person to be able to bill separately for CCM services. Until the changes made in 2017, a consent form signed by the patient was mandatory during the patient’s initiation into the CCM program. As per the CMS requirement, the consent form is no longer mandatory.

FAQ – Can CCM services be reported if the patient/caregiver has not given consent?

Answer: No. One of the requirements for billing CCM services is “knowledge and recognition by the patient that the physician will perform care management services on the patient’s behalf.” In the event of an audit, documentation of patient consent in the patient record is crucial.

Scope of Services

FAQ: What are the scope of services for CCM reimbursement as defined by CMS?

Answer: CMS defines the scope of CCM services in the following way:

Provide patients with access to care management services at any time of the day. This means patients should be able to contact the care provider during any emergency or urgent chronic care need 24-hours-a-day, 7-days-a-week. This may be through calls, SMS, email, internet applications or other means agreed upon by the patient and care provider.
Established care continuity with a designated provider with whom the patient is able to schedule appointments, discuss care plan compliance, report vital stats and discuss any discomfort that arises.
Creation of a patient-centered care plan document taking into consideration the physical, mental, functional and environmental factors of the patient. This includes an assessment of the support system and resources accessible to the patient.
Care management for chronic conditions including assessment of patient’s medical, functional, and psychosocial needs. Regular follow-ups to ensure timely receipt of all recommended preventive care services, adherence to the suggested care plan and timely medication.
Regular follow-up after a patient visits the emergency department, after discharges from the hospital or other healthcare facilities. Coordination with home/community based clinical service providers to support a patient’s care plan adherence.
Use of certified electronic health record (EHR) and a patient consent form were mandatory until the changes in 2017 which made them optional.

Chronic Care Management CPT Billing Codes and Payment

FAQ: Which CMS Medicare billing codes can be used to bill CCM?

Answer: For the chronic codes that can be billed are below.

CPT Code	Billing Amount(approx) per consultation	Description
CPT99490	$42	Min 20min non-face to face time monitoring the care plan
CPT99480	$60	Min 60min non-face to face consultation time establishing or monitoring a care plan
CPT99489	$47	To be billed with CPT 99487 for every additional 30 min of non-face to face consultation

FAQ: Are CCM services subject to Medicare’s co-paying system?

Answer: Yes. After the deductible is met, the 20 percent coinsurance charged to the patient will be about $8 to $9 for a month’s work of CCM with CPT 99490.

FAQ: Can you bill CCM for patients in an assisted living facility?

Answer: According to CMS, CPT code 99490 can be billed only for CCM services provided to a patient who is currently not the inpatient of a hospital. The patient must not be residing in a facility that receives payment from Medicare for that beneficiary.

FAQ: Is billing for CCM services limited to primary care physicians?

Answer: Physicians and Non-Physicians can claim reimbursement by billing for CCM CPT Codes. CCM code is most likely to be billed by primary care physicians. However, specialists, nurse practitioners, physician assistants, clinical nurse specialists and certified nurse midwives who meet the requirements may also bill for these services.

FAQ: Can the non-face-to-face time spent creating the care plan count toward the 20 minutes necessary to bill 99490?

Answer: Yes, it can.

FAQ: What is the difference between chronic care management (99490) and complex chronic care management services (99487, 99489)?

Answer: Complex chronic care management services include the same criteria as the chronic care management service, plus an additional requirement of the establishment or substantial revision of a comprehensive care plan, medical decision-making of moderate to high complexity, and at least 60 minutes of clinical staff time.

Care Plan

FAQ: What does the care plan have to include as required by CMS?

Answer: The plan of care should include details of the following elements:

Problem list detailing the chronic conditions the patient suffers from
Expected outcome and the likely course of the disease
Measurable treatment goals
Symptom management
Planned interventions through regular follow-ups and vital data collection from patient
Medication management depending on any concerns/reactions/improvement reported by the patient
Care coordination plan between care provider and patient’s caregiver such as family/nurse/community housing etc
Requirements for periodic review and revision of the care plan as required.

FAQ: Do I have to provide the patient with a copy of the care plan?

Answer: Yes. CMS requires the care provider to share the care plan with the patient in a written or electronic format.

FAQS – Patient Referral Management

There has been a buzz around Patient Referral Management recently. Practices have considerable concern about how Patient Referral Management works and the related organizational components. This blog documents the Frequently Asked Questions by general practices in the U.S. and answers for the same.

FAQ – What is Patient Referral Management?

Answer – Patient Referral Management is the process of monitoring, directing and controlling patient referrals. It varies according to the nature of a practice and encompasses a range of different functions. Referral management centers may send referrals to specialty care or receive referrals from primary care. In addition to analyzing patient referral data, it also includes

Patient appointment scheduling
Communicating referral updates to the physicians
Referral process feedback
Referral loop closure

FAQ – How does a Patient Referral Management work?

Answer – It can vary depending on the nature of a practice. When patients need advanced treatment or additional diagnosis that cannot be given within the practice, they are referred to a specialist/imaging centre. The PCP identifies the need for a referral and places a request with the referral coordination team. The referral coordinator does the insurance pre-authorization and finds the right specialist for the referral. Then the referral coordinator sends the referral. Now the specialist validates the referral information and coordinates with the referring physician for missing information. The specialist then schedules appointments and takes care of the patient. The specialist must give timely updates to the referring physician. After the referral is over, the referring physician closes the referral loop.

FAQ – What are the medico-legal risks?

Answer – Some of the possible risks involved in a Patient Referral Management process include:

The referral letter getting lost in the process
Delays in the patient being seen by a specialist
The patient being seen by an inappropriate specialist (at the behest of the RMC)
The referral being returned to the practice when it is, in fact, needed
Whether referring through Patient Referral Management may breach patient confidentiality.

FAQ – Is patient confidentiality at risk?

Answer – In line with General Medical Council advice, practices should tell patients if their referral letter will be sent via a referral management centre.

Paragraphs 25-27 of the GMC’s Confidentiality (2009) state

Most patients understand and accept that information must be shared within the healthcare team in order to provide their care. You should make sure information is readily available to patients explaining that, unless they object, personal information about them will be shared within the healthcare team, including administrative and other staff who support the provision of their care.
This information can be provided in leaflets, posters, on websites, and face to face and should be tailored to patients’ identified needs as far as practicable. Posters might be of little assistance to patients with sight impairment or who do not read English, for example. In reviewing the information provided to patients, you should consider whether patients would be surprised to learn about how their information is being used and disclosed.
You must respect the wishes of any patient who objects to particular information being shared within the healthcare team or with others
providing care, unless disclosure would be justified in the public interest. If a patient objects to a disclosure that you consider essential to the
provision of safe care, you should explain that you cannot refer them or otherwise arrange for their treatment without also disclosing that
information.

If the patient objects to the involvement of the RMC, the practice should respect their wishes and make the referral direct to the consultant, if that is possible. The referring practice should, however, be able to rely on a duty of confidentiality at the RMC which is comparable to their own.

FAQ – Why go for a Patient Referral Management software?

Answer – Patient Referral Management process is currently too manual and requires a lot of time and effort. A Patient Referral Management software helps in automating the process. It eases the process of,

Insurance pre-authorization
Finding the right receiving provider
Patient coordination and communication
Referral updates to the referring physicians

FAQ – Whom does a Patient Referral Management Software benefit?

Answer – A Patient Referral Management Software helps in automating the manual process of managing patient referrals. It benefits all the stakeholders involved in a referral process. They are,

Referring physician – A referring physician identifies the need for a referral and initiates the same. A Patient Referral Management Software reduces the processing time of the referrals. It saves a lot of time and effort for referring physicians.
Referral coordinators – Referral coordinators do the insurance pre-authorization and also they also find the right specialist. They are made to handle many software at the same time. A single Patient Referral Management Software can help in easing the process for them.
Receiving providers – The specialists have tough time managing referrals from various channels and also fail to communicate effectively with the patient and the referring physicians. A Patient Referral Management Software can automate the process by channelizing the referrals into a single queue and also help in effective communication.
Patients – A software can help patients by reducing their efforts in communicating between the referring and receiving providers. It also enhances patient experience by reducing care fragmentation.

FAQ – Which organizations can use a Patient Referral Management software?

Answer – A Patient Referral Management software can help organization who send or receive referrals. Community Clinics and Federally Qualified Health Centres (FQHCs) send out referrals. They can use a Patient Referral Management software to track and manage their referrals. Specialist clinics and Imaging centres who receive referrals can use this software to manage their referrals and patient appointments efficiently. Large Enterprise Hospitals send and receive referrals. They can use a Patient Referral Management Software to track how many referrals are flowing in and out of their network.

FAQ – Does a Patient Referral Management software help both inbound and outbound referrals?

Answer – Inbound is when referrals are received in a practice and outbound is when referral are sent to a practice. As mentioned earlier, a Patient Referral Management can help in both sending and receiving referrals. Both inbound and outbound heavy practices can benefit from a Patient Referral Management software.

FAQ – How to implement a Patient Referral Management software?

Answer – A Referral Management software must identify the pain points in the current workflow and try to fit in by solving the challenges. For instance, before our HealthViewX Patient Management software is implemented, we do a few steps,

Understand the practice’s challenges and what they predominantly need to solve
Study the practice’s workflow completely
Propose a solution wherein it can fit in their existing workflow
Implement the solution without disrupting their existing system

Ideally, any Patient Referral Management software should follow the above for easy implementation.